These rules ensure you have a right to dispute transactions while giving merchants the opportunity to provide evidence before we charge the disputed amount back to them. ANZ’s role is to assist you by lodging disputes with merchants, providing the transaction is covered by the various Scheme rules (Visa or EFTPOS) and/or the ePayments code. For circumstances where you believe there has been an unauthorised transaction, you should raise a dispute in the ANZ App. Longer timeframes may apply if the transactions fall under the ePayments code. In each of your accounts in ANZ App and Internet Banking, your transactions are listed with the most recent at the top.
Unauthorised transactions are subject to the ePayments Code. In ANZ Internet Banking, choose the account, click the Search link at the top of the Transactions tab and follow the prompts. In the ANZ App, choose the account you want to search and then enter a word or an amount in the Search box. There may be delays from when you raise a dispute with us, to when we commence an investigation. If you’re lodging your dispute via ANZ Internet Banking, you should use the dispute reason, ‘The ATM dispensed the wrong amount’.
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Their details are often available when you tap on the transaction in the ANZ App. Or perhaps the transaction is a recurring payment or direct debit like a membership or subscription? If the charge has been processed and you still think it’s unauthorised, you can raise a disputedisclaimer and we’ll investigate for you. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations.
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If you think the transaction is suspicious and could be fraudulent, you can temporarily block your card while you investigate. Surcharges and transaction fees may also apply. If a transaction was unsuccessful, it will not appear in your transaction list. If you think the transaction was unauthorised, temporarily block your card to help prevent further transactions being made. Where the transaction date is different, this may be because there can be a delay of up to seven days between your purchase date and when it’s charged to your account. Remember, if you have an additional card holder, the transaction may have been made by them.
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